We know you are excited to get your Cropiy order, and we are too! That
is why we make every effort to ensure that the delivery is completed as soon as
possible, so that you receive your items as soon as possible.

All of our products are located within Australia and shipped from Australia, with
our warehouses usually located in South & Victoria. This depends on
the levels of stock and demand.

Our hard-working team processes all orders within 24-72 hours of purchase.

You will typically receive your order within 7-14 business days of placing your
order. This is excluding any delays caused by couriers.

If you are on the tail end of the delivery period, we apologise for any
inconvenience caused.

This doesn’t occur often but can during busy periods, with most of this being
out of our control and within the control of the postal services. If you have any
questions, please contact us via our Contact Us page or use Live Chat, but
please be assured that your order will be shipped to you as soon as possible.

We also offer fast and free delivery Australia-wide on all orders with no
minimum purchase requirements, unless otherwise specified.

Once your order has been processed and shipped, you will receive a shipping
confirmation email. This email will contain your tracking number to follow while
your order is in transit.

If you need to contact us about your order, please email us via our Contact Us
page with your order number in the subject line to ensure you get a quick
response. One of our friendly team members will respond within 24-48 hours.

Please note that whilst our products are stored and shiipped from Australia, they
are not made in Australia. Our products are typically manufactured overseas to
ensure lower prices for you, our customer.

We thank you for choosing to shop with us and appreciate your ongoing
support.