Refund Policy

SECTION 1 – Returns & Refunds

All conditions outlined below follow The Australian Consumer Law
Consumer Rights & Guarantees.

We will always do our best to accommodate where applicable. Please read all of
the information below here and instructions provided on each product page to
ensure you are using our products correctly and safely.

Once you have made a purchase, you have agreed to all the sections and points
outlined below. If you have any questions or concerns regarding a return, please
email us using our Contact form on the ‘Contact Us’ page.

Our money back guarantee policy lasts 14 days, which really is our “Risk Free-
Money Back Guarantee.” If you receive your item and you change your mind
within those 14 days, then you are entitled to a full refund.

If it’s been over 14 days and you request a refund due to a broken/faulty product,
please be prepared to show us how the product arrived broken and an honest
explanation as to why it took over 14 days to inform us of the faulty product. We
may require that you provide us with either an image or video showing that the
product was damaged and/or not working.

Note, based on Australian Consumer Law, there is no time limit on refunds if the
item has arrived faulty or broken. But we encourage you to be honest and
inform us at the earliest inconvenience.

Refunds are not applicable if 14 days go by and:

You have received your order and have changed your mind
The order or specific products were placed by mistake and you let us know
after the 14 days

You found the product cheaper elsewhere
Misused the product in any way that caused the damage or against our
advice
Decided you no longer had use for it
Knew or were made aware of the faults before purchasing the product

Please use our products with care, as they are delicate. If any products
come into contact with any substances or liquids that cause damage to the
product, that is no fault of our own, and you will not be eligible for a return,
if this is over the 14 day period.

For refunds, we can often grant them without the need for a retur, meaning
we issue a refund and let you keep the product. But we still ask that the
product remain in good physical condition, if we decide to retum it.

If you seek a refund for a change of mind within the first 14 days, we ask that the
product remain in good physical condition.

Prior to you retuming your item (if we decide on this), we will require you to
contact us via the contact page with your your order number to ensure we are
speaking to the right person. You can visit this page through our website by
clicking on the “Contact” link in the header. Please note, that contacting us via
social media channels may not be the best place for a quick response and that
we prefer being contacted via our website contact form.

If we request you to return your item. A return address willl be provided.

If your refund request falls within our refund policy, we will pay for the return
shipping, but you will need to pay it first, the product must arrive & a valid postal
receipt must be shown to us, in order for us to pay for that – bank transfer or
paypal will be our preferred form of paying for the extra shipping you have
incurred returning your products.

Once a refund has been processed, then your refund will be processed and
money returned will automaticallly be applied to your credit card or original
method of payment within 5-10 business days, excluding public holidays and
weekends.

If you have any questions about your refund money arriving (after it’s been
processed), please firstly allow for a minimum of 5 business days after the
refund has been processed to check up on it, then contact your bank and then
contact us. But at a maximum, it shouldn’t arrive any longer than 10 business
days, depending on the banking institution – feel free to reach out to us so we
can communicate with you during this time.

SECTION 2 – Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank it may take some time before your refund is officially
posted.

If you’ve done all of this and you still have not received your refund yet, please
contact us via the contact form. Please keep in mind that it usually takes
approximately up to 5 business days for funds to arrive, for some customers it
may take longer, just keep in communication with us so we can all be aligned
together. Contacting us via the contact form is the best way to get in touch with

SECTION 3 – Shipping

We will cover your return shipping costs if your product is faulty and you are
asked to retum it, if you change your mind during the 14 days and you want a
refund & we ask you to return it, then we will also cover that cost of shipping.
Anything out of the scope of the refund policy, listed above, in accordance with
Australian Consumer Law, is at our discretion (anything passed 14 days and not
due to a faulty product).

ENDING NOTES & RECAP

If you have any further questions, please do not hesitate to read this page again
for extra clarity and to then contact us via the Contact page:

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon – Fri) via email and sometimes, messages can get lost in social media. So make sure to contact us on our website, via the contact form. 

To learn more about our postage times, please visit our “Shipping Information”
page, listed on the header & footer of our website. We look forward to doing
business with you. Thank you – all of our products are shipped directly to you
from local Australian warehouses.